This feature allows administrators to log in as another user to provide support or perform actions on that user's behalf.
How do I impersonate a user?
To impersonate a user:
1. Navigate to Administration → General → Users.
2. Expand the Edit menu by clicking the dropdown arrow. Once the list appears, select Login in as this user.
A pop up window appears confirming that you want to login as this user. Click on the Login as <user> button to impersonate the user.
⚠️ Administrators can only impersonate active users. An exclamation mark in front of the user's record denotes that the user's account is not active.
How do I switch to my user?
1. Expand the dropdown menu next to the user's profile name by clicking on the down arrow and select Switch to my user.
How do I disable impersonating a user?
This feature can only be disabled by either an Implementation or Support Consultant:
Currently in implementation - send an email to your Implementation Consultant requesting that they remove impersonation mode for company admins.
Actively using ELMO - please raise a support ticket requesting to remove impersonation mode for company admins.