Under certain circumstances, some mail servers may interpret emails which originate from external sites as 'spam', and there is the possibility that ELMO-generated emails will be blocked. This article outlines the steps to take if this is occurring in your system.

To ensure you receive all notifications from your ELMO system, you can whitelist the following IP addresses:

54.240.30.12 and 54.240.30.13

If required you can also setup DKIM. Please follow the below steps to request this:

1. Raise a Support ticket through the Help Center.

2. Provide the Domain that this must be configured on i.e., website.com.au

3. CNAME records will be generated and provided to you.

4. Provide these to your IT team so they can Publish the Records to your domains DNS provider. Detection of these Records may take up to 72hrs.

5. Once this has been done reach out to confirm with the support team and they will advise when this has been verified.

If notifications are still being rejected due to the amazon ses reference under mailfrom in the email header you can request a Custom Mailfrom be created.

1. Raise a Support ticket through the Help Center.

2. Request that the support team setup a Custom Mailfrom for your Domain.

3. This will be setup as elmomail.+ your domain.

4. Once this has been created an MX record and a TXT record will be provided to pass on to your IT team.

5. After publishing these on your end advise the support team and they can confirm verification within our mailing provider.