Employment Checks, powered by Referoo, bring right‑to‑work, reference, police and industry accreditation checks into a single workflow in ELMO Recruitment, so you can build a compliant workforce without leaving ELMO.
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Note: To access Employment checks, Customers must have access to ELMO Recruitment and sign an Acceptance Form. Reach out to your Account Manager for details.
Who is Referoo?
Referoo is ELMO’s trusted employment screening partner, providing fast, secure and automated reference, background and ID checks for HR teams and recruiters.
Through ELMO’s integration with Referoo, you can initiate and track employment checks without leaving ELMO, bringing all your employment checks, all in one place with a single source of truth for your screening needs.
What Employment Checks, powered by Referoo offer
With Employment Checks you can:
Initiate checks from ELMO Recruitment Start checks directly from the candidate record in Recruitment, instead of juggling separate portals, spreadsheets, vendors and emails.
Use pre‑configured screening packages Run out‑of‑the‑box packages that bundle common checks (for example, reference, right‑to‑work, ID verification, police, Working With Children, AHPRA and Teacher verifications) tailored to common industry needs.
Benefit from fraud detection Use Referoo’s anti-fraud technology (such as IP and browser matching) to help identify suspicious activity and protect the integrity of your checks.
Candidate self-service Let candidates provide referee details and complete required checks via a secure online portal, from any device.
Referee portal Allow referees to submit structured feedback online at a time that suits them, reducing phone tag and speeding up checks.
Pay per package, per candidate Employment Checks are billed based on usage so costs scale with hiring volume rather than fixed commitments.
Who can use Employment Checks?
To use Employment Checks, powered by Referoo, your organisation must:
1. Be licensed for the ELMO Recruitment
2. Have Employment Checks added to your agreement and configured by an ELMO representative (including enabling background check packages and notification settings).
3. Grant access to users who can view/manage candidates in Recruitment; these users can access and trigger Employment Checks from the candidate record.
Early access (pilot) limitations
Employment Checks, powered by Referoo, are initially available to a limited set of customers in an early access (pilot) period from May 2026, with broader availability targeted for a later release. The following limitations apply during the pilot:
Geography – Australia only Employment Checks are available for Australian candidates only in MVP; New Zealand support is planned but not yet available.
Packages – pre‑configured only Customers cannot create or edit packages; packages are purchased as‑is and include a fixed set of checks per package.
Reference questions – templated only Employers cannot add custom questions to reference checks at launch; question sets are determined by the selected package.
Re‑trigger and cancellation Once a check is requested, it cannot be revoked and costs still apply; customers cannot re‑trigger checks themselves and must contact their Account Manager for re‑runs.
Point‑in‑time checks only Ongoing periodic re‑checks are not supported in the pilot; this is under consideration for a future roadmap phase.
Storage and reporting Completed reports are stored as PDFs on the candidate’s Recruitment record (S3) and do not yet flow into analytics/Insights or automatically follow the candidate into the HR/employee record.
Usage reporting Package usage is not yet self‑serve; customers must contact their Account Manager to obtain a usage report.
Notifications If a candidate enters the wrong email address or a referee declines a reference, only the candidate is notified to correct the details or nominate an alternate referee; recruiters are not notified of these events.
FAQs
1. When am I charged for an Employment Check?+
As soon as you request an Employment Check package for a candidate in ELMO, your organisation incurs the cost of that package, which will be billed in arrears by ELMO the following month, even if the candidate does not complete every step.
Employment Checks are billed per package, per candidate, with pricing that varies by package. See pricing and billing details
2. Who can see Employment Check outcomes?+
Recruiters and hiring managers with permission to view/manage candidates in Recruitment can see the status of each check in the Background Checks section and access the summary and detailed PDF reports on the candidate’s record.
Candidates can see the status of their checks in their Referoo dashboard but do not receive full employer reports.
3. Can I cancel or re‑trigger an Employment Check?+
No. Once an Employment Check has been requested, it cannot be revoked and costs still apply. Re‑checks must be requested via your ELMO Account Manager.
4. Are Employment Checks available outside Australia?+
In the early access phase, Employment Checks are limited to Australian background checks only.
5. Can I create or customise Employment Check packages?+
No. Packages are purchased as‑is and cannot be edited.
6. Can I add my own reference questions?+
Not for pilot. Initial packages use templated reference question sets that are fixed per package; the ability for employers to add custom questions is on the roadmap.
7. How does fraud detection work?+
Referoo uses signals such as IP address and browser ID to flag potential fraud and may prompt additional ID checks for a small percentage of referees.
If potential fraud is detected, an alert appears and more detail is available in the referee report so you can review the evidence and decide on next steps.
8. How long are reports stored, and do they follow the candidate into onboarding?+
Reports remain stored with the requisition/candidate record in Recruitment for the life of that record and do not automatically move with the candidate into HR Core.
9. How do I find out how many packages we’ve used?+
During the pilot, you’ll need to contact your Account Manager, who can obtain a list of checks run to date (without PII) indicating the candidate’s email and the package used.
10. What support is available to candidates and referees?+
Candidates and referees have access to Referoo’s live chat support with near 24‑hour weekday coverage to help with any issues during the process, and candidates can log in to a dashboard to view the status of their checks. If a referee’s email bounces or declines, the candidate (not the employer) is notified and must update or replace the referee details.