This article provides a comprehensive guide on how to configure and use Employment Checks within ELMO Recruitment. Powered by Referoo, this integration embeds pre-employment and compliance checks directly into your recruitment workflows to create a seamless experience for your team, candidates, and referees.

Employment Checks centralize your screening processes. Instead of navigating between separate emails, spreadsheets, and vendor portals, recruiters and hiring managers request, track, and review checks without ever leaving ELMO.

This integration provides a single system of record, improving compliance and auditability, which is especially beneficial for organizations hiring in regulated industries such as aged care, childcare, healthcare, education, and hospitality.

Key Capabilities Include:

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Note: Currently, this feature exclusively supports Australian background checks. Administrators select from a pre-determined list of packages; custom package creation is not supported.

When a candidate reaches the relevant pre-employment stage, recruiters initiate checks directly from the candidate's profile.

1. Open the Candidate Profile.

2. Navigate to the Background Checks section.

3. Click Add Check.

4. Select the state where the employee works, or choose Australia Wide (certain packages are state-specific).

5. Select the required background check package from the dropdown menu.

6. Click Add Check to confirm.

The Background Checks section immediately updates to display the status of the requested package. Referoo then automatically triggers SMS and email communications to the candidate to capture consent, ID information, and referee details.

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Recruiter Email Notifications: Whenever there is a status update on a background check, Referoo sends an email notification. These notifications are sent to the recruitment email address configured in Administration → General → Company details (typically your recruitment team's shared inbox).

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Only users who can view/manage candidates in Recruitment can access employment checks.

As the candidate and referees complete their required steps, the Background Checks section expands to display the status of each individual check within the package.

Once a check is completed, the status updates to Report Available and includes a link to download the results as a PDF document. It is up to the recruiter to review these reports to verify the success of the check.

Completed reference checks display an alert symbol if Referoo detects behavior that may indicate fraudulent activity (for example, if a referee completes their form using the exact same IP address as the candidate). When an alert symbol is present, open the provided reference check report for detailed information regarding the flagged behavior.

What do candidates and referees see during this process?+

Candidates and referees receive SMS messages and emails directly from Referoo. They interact with a secure, responsive Referoo dashboard to complete their required steps. This entire experience is white-labelled using the customer theming data established in your ELMO Recruitment module so the communication feels seamless and authentic to your brand.

To view the candidate experience firsthand, refer to the Your First Check Guide.

Where can I find guides on specific types of background checks?+

Referoo provides detailed documentation on the compliance requirements and processes for specific checks. You can explore them below:

Note: ID checks are automatically rolled into Right to Work (RtW) checks.

How do the Fraud Detection red flags work?+

Fraud detection runs automatically in the background by analyzing data points like IP addresses and browser fingerprints to ensure the candidate isn't filling out their own reference checks. If a red flag is raised, you see an alert icon in ELMO, and support teams can provide screenshots of the fraud details upon request.

Learn more about how these indicators work in the Referoo Fraud Detection Guide.

How is data and privacy handled between systems?+

Data is transferred securely between ELMO and Referoo. You can review the specifics of data retention, privacy, and terms of service in the Data Handling, Privacy, and T&Cs guide.

Do employment checks cost money?+

Yes. Employment checks are paid per package, per candidate. Pricing varies based on:

What is an Employment Check Package?+

An employment check package is a bundle of employment checks that can be requested for a candidate. Each package includes multiple individual checks.

*Pricing in AUD, excluding GST